Privacy Policy
This policy explains what Verisome Healthtech Private Limited ("Verisome", "we") collects through jivana.org.in, why, and what you can do about it. It also summarises how we handle health data when we prepare reports for laboratories, hospitals and clinicians.
1. The short version
- This website sets no advertising cookies and runs no analytics or tracking scripts.
- We collect only what you type into the request form, plus the technical logs every web server keeps.
- We do not sell personal data, and we do not use it for advertising.
- You cannot upload patient data through this website. Patient data reaches us only from our customers, under a written agreement.
2. What we collect on this website
When you request a sample report
Your name, your email address and the data layers you tell us you already have. We use these to reply to you, to send the sample report, and to send one acknowledgement email. We keep a record of the request.
When you write to us
The content of your email and your address, so we can answer.
Technical logs
Our server records the IP address, browser type, the page requested and the time of each visit. We use these logs for security, to limit abuse of the request form, and to fix faults. We do not combine them with other data to profile you.
Cookies and third parties
We set no cookies of our own. To display the site your browser loads fonts from Google Fonts and script libraries from jsDelivr and cdnjs. Those providers receive your IP address when your browser fetches their files, under their own privacy policies.
3. Why we use it
We process your information on the basis of your consent, given when you submit the form or write to us, and for the legitimate purposes of answering you, keeping business records, securing our systems and meeting legal obligations. You may withdraw consent at any time by writing to us. Withdrawal does not affect processing already carried out.
4. Patient and clinical data
Jivana does not run tests. We read reports and raw files that a person already has and prepare one integrated report. We receive that material from laboratories, hospitals and clinicians ("customers"), never through this website.
- The customer decides why and how the data is processed and is the data fiduciary. We act as its data processor, on its documented instructions, under a written agreement.
- The material includes health and genetic information, which is sensitive personal data. We use it only to prepare the report the customer has asked for.
- Access is limited to the people who need it to do that work. Every report is reviewed and signed by a clinician before it reaches a patient.
- We keep customer data for the period agreed with the customer and then delete or return it.
- If you are a patient and want to access, correct or erase your data, please contact the laboratory, hospital or clinician that ordered your report. We will support them in answering you.
5. Who we share it with
Service providers that host this site and carry our email, under confidentiality obligations. Authorities, where the law requires it. A successor, if the business is reorganised or transferred, under the same commitments. Nobody else.
6. Where it is stored and for how long
This website and its request records are hosted in India. Our email provider may process messages on servers outside India. We keep enquiries for up to 24 months after our last contact with you, and technical logs for up to 90 days, unless the law requires longer. You can ask us to delete your enquiry sooner.
7. Security
We follow reasonable security practices and procedures as required by the Information Technology Act, 2000 and the rules made under it, including encrypted connections to this site and restricted access to stored records. No system is perfectly secure. If a breach affects your personal data we will notify you and the authorities as the law requires.
8. Your rights
Under the Digital Personal Data Protection Act, 2023 you may ask us for a summary of the personal data we hold about you, ask us to correct, complete, update or erase it, withdraw your consent, nominate another person to exercise your rights, and raise a grievance. Write to the Grievance Officer below. If you are not satisfied with our answer you may complain to the Data Protection Board of India.
9. Children
This website is meant for professionals and adults. We do not knowingly collect personal data from anyone under 18 through it.
10. Changes
We will post any change on this page and update the date at the top. Material changes will be flagged on the home page.
11. Grievance Officer and contact
Grievance Officer: Moin Makda. We acknowledge grievances within 24 hours and resolve them within 30 days.
Verisome Healthtech Private LimitedHouse No. 2-4B, Pocket B-02, Keshavpuram, New Delhi 110035, India
Email support@jivana.org.in
Phone +91 90151 66070